Terms and conditions of accommodation service
1) PARTIES AND SCOPE OF APPLICATION
These general terms and conditions apply to the provision of accommodation services. By making a reservation, the customer (hereinafter the “Customer”) agrees to comply with these general terms and conditions. Once the reservation has been made, the service provider (hereinafter the “Service Provider”) confirms it by providing a written booking confirmation. The Customer may be either a private individual (consumer) or a business (trader). In the event of any discrepancy or conflict between the Finnish and English versions of these terms, the Finnish version shall prevail.
2) DEFINITIONS
| Term | Definition |
|---|---|
| Service Provider | The owner of the accommodation property or the party entitled to manage it and rent it out. |
| Customer | A private individual or company entering into an accommodation agreement with the Service Provider under these terms. |
| Accommodation Property | A real estate property, building, or apartment used wholly or partly for living, leisure, or similar purposes. |
| Accommodation Period | The agreed period during which the Customer and/or guests stay at the accommodation property in exchange for rent. |
| Guest | Any person(s) staying at the accommodation property during the Accommodation Period under the responsibility of the Customer. |
3) RESERVATION
Reservations can be made by phone, email, or through the booking system. The Customer must be a natural person at least 18 years old or a legal entity. When booking, the Customer must provide required information such as contact details, number of guests, arrival and departure times, and payment method. The stated rental price includes the right to use the accommodation property during the booked period, access to furniture, appliances, and movable property as described, as well as normal utility costs such as reasonable water, electricity, and gas consumption. The property’s features, amenities, and maximum number of guests are specified during the booking process. Any additional services or products subject to separate charges will be priced separately.
4) PAYMENT TERMS
The rental amount payable for the accommodation is stated at the time of booking. For online bookings, the Customer must pay the full rental amount at the time of reservation. Any prepayment will be deducted from the total rent. If payment is not made by the due date, the reservation shall be deemed cancelled in accordance with section 7. The Service Provider is also entitled to charge interest on overdue payments as provided by law.
Payment Service Provider Payment services are provided by Paytrail Plc (2122839–7) in cooperation with Finnish banks and credit institutions. Paytrail Plc appears as the payee on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Plc holds a payment institution licence. In case of complaints, please contact the product supplier first.
Paytrail Plc, Business ID: 2122839–7 Innova 2 Lutakonaukio 7 40100 Jyväskylä
5) DURING THE ACCOMMODATION PERIOD
Information regarding key collection and check-in/check-out times will be provided with the booking. The Customer may not hand over the keys or sublet the accommodation to third parties. The accommodation may only be used by the number of guests specified in the reservation. The Customer must take good care of the property and ensure that all Guests comply with these terms and the house rules. The Customer and Guests must follow the law, good manners, and all rules of the accommodation property. Smoking is prohibited indoors. The Service Provider has the right to terminate the stay for justified reasons attributable to the Customer or Guests, including disorderly conduct or material breach of these terms or house rules, or if persons or property are at risk. In such cases, no compensation will be paid for unused accommodation time. If the Customer leaves before the end of the rental period or fails to arrive, no refund will be issued.
6) END OF ACCOMMODATION PERIOD
The Customer and Guests must vacate the property by the agreed time, take their belongings, and leave the premises tidy. The Customer must ensure doors are locked and appliances such as ovens or saunas are switched off before departure. Keys must be returned as instructed by the Service Provider. If keys are lost due to negligence, the Service Provider is entitled to charge the Customer for lock replacement costs.
7) CANCELLATION OR MODIFICATION OF BOOKING
A consumer Customer may cancel the Accommodation Period free of charge if more than one (1) day remains before the start of the stay. In such cases, the Service Provider will refund any advance payment. If the Customer cancels the booking after this deadline without a valid reason, the Service Provider has the right to charge the full rental amount for the accommodation service.
Cancellations must be made in writing. The Customer may cancel the reservation by email.
The Service Provider may cancel the service due to force majeure, meaning reasons beyond its control.
8) LIABILITY
Customer’s liability
The Customer is liable for any damage caused intentionally or negligently by themselves or by Guests to the accommodation property or its furnishings. The Customer must immediately inform the Service Provider of any damage to the property or its contents.
The Customer must report any defect or deficiency in the accommodation property to the Service Provider as soon as possible after discovering it. The Service Provider has the primary right to remedy the defect within a reasonable time after such notice before any price reduction may be claimed.
Service Provider’s liability
The Service Provider is not liable for damage to the personal property of the Customer or Guests stored at the accommodation property (e.g., due to burglary), unless such damage results from the Service Provider’s intent or gross negligence.
Force majeure
Neither the Service Provider nor the Customer shall be liable for failure to perform their contractual obligations to the extent such failure is due to a force majeure event. Force majeure refers to an event that prevents or makes it unreasonably difficult to fulfil obligations within the agreed time. Such events include, but are not limited to, war, rebellion, pandemic, epidemic, natural disaster, general disruption of energy supply or transportation, public communication failures, labor disputes, fire, material restrictions imposed by authorities, or other equally significant, unusual, unforeseeable, and uncontrollable reasons.
The Service Provider is also not liable for delays or errors by subcontractors caused by force majeure. Notice of such events will be given as soon as possible after becoming known.
9) DATA PROTECTION
When making a booking, the Customer must provide the required personal data. We process personal data for the purpose of carrying out the Accommodation Period, such as enabling communication with Customers and invoicing. Personal data are handled carefully and securely in accordance with these terms, our privacy policy, and the applicable data protection legislation.
10) APPLICABLE LAW AND DISPUTE RESOLUTION
This agreement is governed by the laws of Finland, excluding its conflict of law provisions. The parties shall primarily seek to resolve any disputes through mutual negotiations. If no settlement is reached through negotiations, disputes shall be resolved in the District Court of Western Uusimaa, unless otherwise required by mandatory legislation.
Consumer rights
If a dispute cannot be resolved through negotiations between the parties, the consumer Customer has the right to refer the matter to the Finnish Consumer Disputes Board for resolution: www.kuluttajariita.fi
Soiniitty Gård Service Oy
Soiniityntie 50 b, 47200 Elimäki
Y-tunnus 1103753-8